Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@nordhaven.shop. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@nordhaven.shop.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nordhaven.shop.

Last Updated: August 11, 2026

At Nordhaven, we believe your shopping experience should be as smooth and effortless as the products we offer. We work to process and deliver every order carefully, efficiently, and reliably.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Once your order has been successfully placed, we begin preparing it for shipment.

Orders are typically processed within 1–3 business days. Processing may take slightly longer during weekends, holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you will receive available shipping and tracking information so you can follow its progress.

Please make sure your shipping address, contact information, and other order details are correct before completing your purchase.

Shipping Times

Delivery times vary depending on your destination, product availability, shipping method, and carrier.

Estimated delivery information will be provided during checkout whenever available.

Please keep in mind that delivery estimates are not guaranteed dates. Unexpected circumstances such as weather conditions, customs processing, carrier delays, public holidays, or other events outside our control may occasionally affect delivery times.

Shipping Costs

Shipping costs are calculated based on the destination, order details, available shipping method, and other applicable factors.

The available shipping options and applicable charges will be displayed during checkout before you complete your purchase.

From time to time, Nordhaven may offer promotional shipping options, including free or discounted shipping. Any applicable offer will be clearly displayed at the time of purchase.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Please note that tracking information may take some time to appear or update after the carrier receives and scans your package.

If your tracking information has not updated for several days, please allow additional time for the shipment to progress. If you believe there is an issue with your delivery, contact our support team and we'll be happy to assist.

Delayed Deliveries

While we work with our shipping partners to provide reliable delivery, delays can sometimes occur.

Delays may result from:

• Severe weather
• Public holidays
• Customs inspections
• Carrier disruptions
• Incorrect or incomplete address information
• High shipping volumes
• Other circumstances outside our control

If your order is delayed, we recommend checking the latest tracking information first. If you continue to experience an unusual delay, please contact us with your order number.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Nordhaven is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the relevant carrier.

If the package still cannot be located, contact the shipping carrier and our customer support team.

We will do our best to assist you in determining the next steps.

Damaged Packages

We take care in preparing every order for shipment.

If your package arrives visibly damaged, please document the condition of the package and product with photographs and contact us as soon as possible.

Providing photographs, your order number, and a brief description of the issue will help us review your case more efficiently.

International Shipping

International shipping availability depends on the destination and product.

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Any such charges, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect the estimated delivery timeframe.

Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

If this happens, you may receive more than one tracking number or delivery at different times.

You will not be charged additional shipping fees simply because an order is fulfilled in multiple shipments unless otherwise stated at checkout.

Shipping Restrictions

Some products may have shipping restrictions based on their characteristics or destination.

If a product cannot be shipped to your location, the applicable restriction or unavailable shipping option may be shown during checkout.

Contact Us

If you have questions about your order or delivery, we're here to help.

When contacting Nordhaven regarding an order, please include your order number and the email address used when placing the order whenever possible.

Our goal is to make every part of your Nordhaven experience simple, transparent, and reliable.

Nordhaven  Thoughtfully Selected. Beautifully Everyday.

Smart WiFi Video Doorbell with HD Monitor

Make it easier to see and communicate with visitors without opening the door. The Smart WiFi Video Doorbell with HD Monitor combines a wireless outdoor doorbell with a 4.3-inch indoor display, allowing you to view visitors, communicate with them, and monitor your entrance conveniently.

Key Features

• 4.3-Inch IPS Display – View visitors clearly on the indoor full-view screen without opening the door.
• Two-Way Video Intercom – Speak with visitors through the built-in microphone and speaker.
• Infrared Night Vision – Helps provide visibility in low-light and nighttime conditions.
• 120° Viewing Angle – Provides a broad view of the area outside your entrance.
• Wireless Installation – Designed for convenient installation with the option to mount by drilling or adhesive attachment.
• Automatic Photo & Video Recording – The system can automatically capture photos and record video when the doorbell is pressed.
• Long Transmission Range – Uses a 2.4G private protocol with a stated transmission range of up to 150 meters, depending on the environment.
• Expandable Storage – Supports external memory storage up to 128GB for compatible cards.
• Low-Power Design – The outdoor doorbell is designed for low power consumption and extended standby use.
• Simple Visitor Monitoring – Check who is outside from the indoor display before answering the door.

Specifications

• Product Type: Video Doorbell
• Display: 4.3-Inch IPS Screen
• Recording Resolution: 640 × 480
• Viewing Angle: 120°
• Night Vision: Infrared
• Battery Capacity: 1000mAh
• Intercom: Two-Way Video & Audio
• Audio: Built-In Speaker & Microphone
• Recording: Automatic when doorbell is pressed
• Photography: Automatic when doorbell is pressed
• Storage: Built-In + External
• Maximum Storage: Up to 128GB
• Storage Format: MJPEG
• Wireless Protocol: 2.4G Private Protocol
• Transmission Distance: Approx. 1–150 meters
• Indoor Power: DC 5V/2A / USB
• Installation: Drilling or adhesive mounting
• Outdoor Unit: Rechargeable
• Certification: FCC, CE
• Brand: None / Luxuglow
• Origin: Mainland China
• High-Concern Chemicals: None

What's Included

• 1 × 4.3-Inch Indoor Display
• 1 × Outdoor Video Doorbell
• 1 × Charging Cable
• 1 × Installation Accessories Set

Important Notes

• A memory card is not required for basic operation. However, a compatible memory card is required to review stored recording history.
• Wireless transmission range can vary depending on walls, interference, and the surrounding environment.
• Product dimensions may vary by approximately 1–3 cm due to manual measurement.
• Actual product color may vary slightly depending on lighting and display settings.

See who's at the door, communicate instantly, and enjoy added convenience with a modern video doorbell system.