Shipping policy

Last Updated: August 11, 2026

At Nordhaven, we believe your shopping experience should be as smooth and effortless as the products we offer. We work to process and deliver every order carefully, efficiently, and reliably.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Once your order has been successfully placed, we begin preparing it for shipment.

Orders are typically processed within 1–3 business days. Processing may take slightly longer during weekends, holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you will receive available shipping and tracking information so you can follow its progress.

Please make sure your shipping address, contact information, and other order details are correct before completing your purchase.

Shipping Times

Delivery times vary depending on your destination, product availability, shipping method, and carrier.

Estimated delivery information will be provided during checkout whenever available.

Please keep in mind that delivery estimates are not guaranteed dates. Unexpected circumstances such as weather conditions, customs processing, carrier delays, public holidays, or other events outside our control may occasionally affect delivery times.

Shipping Costs

Shipping costs are calculated based on the destination, order details, available shipping method, and other applicable factors.

The available shipping options and applicable charges will be displayed during checkout before you complete your purchase.

From time to time, Nordhaven may offer promotional shipping options, including free or discounted shipping. Any applicable offer will be clearly displayed at the time of purchase.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Please note that tracking information may take some time to appear or update after the carrier receives and scans your package.

If your tracking information has not updated for several days, please allow additional time for the shipment to progress. If you believe there is an issue with your delivery, contact our support team and we'll be happy to assist.

Delayed Deliveries

While we work with our shipping partners to provide reliable delivery, delays can sometimes occur.

Delays may result from:

  • Severe weather
  • Public holidays
  • Customs inspections
  • Carrier disruptions
  • Incorrect or incomplete address information
  • High shipping volumes
  • Other circumstances outside our control

If your order is delayed, we recommend checking the latest tracking information first. If you continue to experience an unusual delay, please contact us with your order number.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Nordhaven is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the relevant carrier.

If the package still cannot be located, contact the shipping carrier and our customer support team.

We will do our best to assist you in determining the next steps.

Damaged Packages

We take care in preparing every order for shipment.

If your package arrives visibly damaged, please document the condition of the package and product with photographs and contact us as soon as possible.

Providing photographs, your order number, and a brief description of the issue will help us review your case more efficiently.

International Shipping

International shipping availability depends on the destination and product.

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Any such charges, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect the estimated delivery timeframe.

Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

If this happens, you may receive more than one tracking number or delivery at different times.

You will not be charged additional shipping fees simply because an order is fulfilled in multiple shipments unless otherwise stated at checkout.

Shipping Restrictions

Some products may have shipping restrictions based on their characteristics or destination.

If a product cannot be shipped to your location, the applicable restriction or unavailable shipping option may be shown during checkout.

Contact Us

If you have questions about your order or delivery, we're here to help.

When contacting Nordhaven regarding an order, please include your order number and the email address used when placing the order whenever possible.

Our goal is to make every part of your Nordhaven experience simple, transparent, and reliable.

Nordhaven — Thoughtfully Selected. Beautifully Everyday.